Refund & Cancellation Policy

This policy is part of our Terms of Service.

1. Free Plan First

Avartan offers a free plan with no credit card required so you can evaluate the product before paying. We encourage you to test the Service on the free plan before subscribing.

2. Subscriptions

• Cancel anytime in Settings → Billing. Cancellation stops future renewals; your plan remains active until the end of the paid period.
• Monthly plans: fees already paid are non-refundable, except as described below or required by law.
• Annual plans: within the first 14 days of a new annual subscription, you may request a full refund if you have not consumed substantial usage (defined as more than 10% of monthly plan credits or content saves). After 14 days, annual fees are non-refundable, but you may cancel future renewals.
• Upgrades take effect immediately with prorated charges. Downgrades take effect at the next renewal.

3. AI Credits

• Monthly plan credits reset each cycle and are not refundable or redeemable.
• Purchased add-on credits are non-refundable once any portion of the purchased pack has been used. Unused, untouched credit packs purchased within the last 14 days may be refunded on request.
• Credits consumed by failed generations caused by a Service error will be automatically re-credited; contact [email protected] if this doesn't happen.

4. Warmed / Managed Accounts

• The recurring management fee covers ongoing operation and is charged in advance; it is refundable pro-rata only if we discontinue the add-on or fail to deliver a configured account within the delivery window stated at purchase.
• Per-post fees are non-refundable once the post has been submitted to a platform.
• If a platform bans a managed account through no fault of your content or instructions, the remedy stated on the Warmed Accounts page at time of purchase applies (replacement account or account-fee credit).

5. Service Failures

If a Service outage or defect prevents you from using material paid functionality for a prolonged period, contact [email protected]; we may issue credits or partial refunds at our discretion. This does not apply to failures caused by third-party platforms (e.g. TikTok/Instagram/YouTube API outages or account restrictions).

6. Statutory Consumer Rights

Australia: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your right to a remedy — including a refund — for a major failure, or for services not provided with due care and skill within a reasonable time. The refund windows above are in addition to, not instead of, your statutory rights.

EU/UK: If you are a consumer in the EU/UK, you have a 14-day statutory withdrawal right for online purchases. By starting to use the paid Service immediately, you consent to immediate performance and acknowledge that your withdrawal right is lost once the service is fully performed, and that if you withdraw during the 14-day period you owe payment proportionate to what was provided. Nothing in this policy limits your mandatory statutory rights.

7. How to Request a Refund

Email [email protected] from your account email with your workspace name and the reason. We respond within 5 business days. Approved refunds are returned to the original payment method.

8. Chargebacks

Please contact us before initiating a chargeback — most issues are resolved faster through support. Accounts with fraudulent chargebacks may be suspended.